At React Plumbing Gas & Heating Services, we are committed to providing a high standard of service. On the rare occasion that we receive a complaint, we take it seriously and aim to deal with it fairly, promptly and professionally.
If you have a complaint about any service or product supplied by React Plumbing Gas & Heating Services, please contact us first so we have the opportunity to put things right. We will do our best to resolve your concerns as quickly as possible.
If your complaint relates to a product purchased using finance and we have been unable to resolve the issue, you may contact TradeHelp Ltd directly using the details below. TradeHelp lists its complaints contact details as Marchwiel Centre, Bryn Lane, Wrexham Ind Est, LL13 9UT, telephone 01978 666887, and email [email protected].
TradeHelp Ltd
Marchwiel Centre
Bryn Lane
Wrexham Ind Est
LL13 9UT
Telephone: 01978 666887
Email: [email protected]
If your complaint relates specifically to the finance linked to your purchase, you can still send the complaint to us in the first instance. We will forward it to your credit provider. Your credit provider will acknowledge your complaint, investigate it fully, and issue a final response within eight weeks. The Financial Ombudsman Service explains that consumers should first complain to the financial business and can usually go to the ombudsman if they do not receive a response within eight weeks or remain unhappy with the final response.
If you are not satisfied with the lender’s final response to a complaint about your finance agreement, you may be able to refer the matter to the Financial Ombudsman Service. You must normally do this within six months of the date of the lender’s final response letter.
Financial Ombudsman Service
Exchange Tower
London
E14 9SR
Telephone: 0300 123 9 123
Website: financial-ombudsman.org.uk
Further information about making a complaint can be found on the Financial Ombudsman Service website.
